FAQ
Shipping
Where do you ship from, and how long does delivery take?
All orders ship from our warehouse in China. Orders usually arrive about 15 days after you place them. Actual delivery may be a little shorter or longer depending on your region and customs clearance.
Delivery times are estimates, not guarantees. Customs checks, holidays and bad weather can cause delays.
How much is shipping?
| Destination | Standard shipping | Free shipping on orders of |
|---|---|---|
| Japan | ¥1,000 | ¥13,000 or more |
| Hong Kong, Macao, Taiwan | ¥1,200 | ¥32,000 or more |
| South Korea, Southeast Asia | ¥1,200 | ¥32,000 or more |
| Australia, New Zealand | ¥2,500 | ¥32,000 or more |
| North America, Europe | ¥3,000 | ¥32,000 or more |
Fees are set in Japanese yen and shown in your local currency at checkout. The exact amount is always calculated at checkout.
Will I have to pay customs duties or import taxes?
Your order is shipped internationally from China, so import duties and taxes may apply depending on your country. Our prices and shipping fees do not include them, and any charges are paid by the recipient, usually to the carrier on delivery.
- Japan: Small personal-use parcels are usually exempt. Larger orders may be charged import consumption tax and/or duties by Japanese customs.
- United States: The US has ended the duty-free treatment of low-value parcels, so duties and import fees may apply to every order regardless of value.
- EU and UK: VAT applies to imports of any value, and duties may apply to higher-value orders.
- Hong Kong and Macao: Clothing and accessories are generally not subject to import duties.
- Other regions: Charges depend on your local customs rules.
How can I track my order?
When your order ships, we email you a tracking number and link. Tracking may take 1–3 days to show updates after dispatch. You can also check your order status by signing in to your account.
Returns & Exchanges
What is your return policy?
You can request a return within 14 days of receiving your order. Items must be unworn and unwashed, with all tags attached. Please contact us before sending anything back: we will confirm your return and send you the return address (parcels sent without contacting us first cannot be accepted).
- Defective, damaged or wrong item: free return or replacement. We cover the shipping.
- Change of mind or wrong size: return shipping is paid by the customer.
Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the item. See our Refund Policy for full details.
Can I exchange for a different size or color?
Yes. Contact us within 14 days of receiving your order and we will check stock for the size or color you want. For size or color exchanges, the customer pays the return shipping.
My item arrived damaged or I received the wrong item. What should I do?
Please email us within 14 days of delivery with your order number and photos of the item and packaging. We will send a replacement or a full refund, and we cover the shipping costs.
Sizing
How do I choose my size?
Every product page has its own size chart in centimeters. Please use it first, as sizes vary between items. Many of our pieces follow Asian sizing, which can run one size smaller than US or EU sizing. The easiest way to choose is to measure a similar garment you already own and compare it with the chart. Our Size Guide explains how to measure and includes general conversion tables. Not sure? Email us your height, weight and usual size and we will help.
Orders & Payment
Which payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay and Google Pay. The options available to you are shown at checkout. All payments are processed securely, and we never see or store your full card details.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we can usually change the size, color or address, or cancel it with a full refund. Once an order has shipped, it can no longer be cancelled, but you can return it under our return policy.
Contact
How can I contact you?
Email us at bleetchenxuanling@gmail.com or use our contact page. Please include your order number if you have one. We aim to reply within 1–2 business days.